What is the jewelry made of?
Our designer jewelry is unique and each piece is different. Our jewelry is made of brass, copper and/or silver. Please note that the silver content is not guaranteed and can vary in each individual design. Some of the most commonly used stones in our jewelry are cubic zirconia, cultured pearls, lab made rubies, emeralds, blue sapphires, amethyst, and garnet.
What forms of payment do you accept?
We have a number of payment methods. Choose the one that is most convenient to you.
- We accept all the major credit cards Visa, MasterCard, American Express, Discover, JCB and Diners Club.
- Shop Pay
- Google Pay.
- Amazon Pay.
How secure is this store?
All payments are processed via Shopify Payments, one of the most trusted payment gateways in the world. Shopify Payments uses the highest level of encryption and data security to ensure your details are protected. Shopify Payments securely shares your order and delivery details with us, but does not share any of your sensitive payment information.
Do you offer wholesale pricing?
Yes. If you would like a wholesale account, please check our wholesale section here for more details.
What is your exchange/return policy?
Customer satisfaction is of the utmost importance to us. Unworn jewelry can be returned within 14 days of delivery. Returns must include a copy of our delivery packing slip or invoice. If a product is defective, it will be exchanged for a new product at no additional charge. Refund/exchange is not guaranteed and is subject to our review of the returned product. Please visit our refunds section here for more details.
Can I change/cancel my order?
Yes, you may change/cancel your order if it is not yet dispatched. Please contact our Customer Care on +1(800)234-1694 or at firstname.lastname@example.org with your order number and your request. You will need to do so as soon as possible as orders are sometimes shipped immediately.
How can I check the status of my order?
We will send you timely updates about your order via email. Once your order has been shipped, we will send email confirmation of your shipping details and a tracking number.
Do I need an account to place an order?
You do not need an account to make a purchase. You can check out as a guest – however we do strongly recommend creating an account. Register with us and you’ll be able to enjoy the following benefits through your Tarinika account:
- Track your orders and review past purchases.
- Save your address so you can shop even quicker next time.
- Manage your account details, address book and email preferences
How long will delivery of my order take?
All orders are typically shipped within 5 – 7 business days for in stock products. Delivery times depend on the country and speed of service selected at the time of checkout. We will notify you via email about when the order is expected to be shipped. Please visit our shipping section here for more details.
How much does shipping cost?
Shipping costs are calculated based on the number and type of products in your cart. To view shipping costs, add your desired products to your cart, proceed to the cart page, select your country and click "Update Your Cart Total".
Do you ship internationally?
Yes. We ship to almost every country. To confirm whether we deliver to your country, add your desired products to your cart, proceed to the cart page and check if your country is available for selection.
I don't remember my password?
Select ‘Forgot Password’ on the log-in screen and you will immediately receive a ‘reset password’ link on your registered email ID with us.
Can I edit my personal information?
Yes, it can be done in the 'My Account' section.
How do I unsubscribe from your services?
You can Subscribe/Unsubscribe from our services anytime from the'My Account' section.
When are the Tarinika sales?
Alongside any discounts and promotions Tarinika may hold, we offer seasonal clearance sales four times a year. To be notified as soon as our clearance sale starts and other promotions, please do subscribe to our newsletter.
All clearance sales are final – they are neither refundable nor exchangeable.
If you have further questions, please feel free to contact us.